contact and faq 071111
pierce-ohio
& freckleface.com
FREQUENTLY ASKED
QUESTIONS
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WHAT
IS YOUR CONTACT INFORMATION?
freckleface.com, plasticmaterial.cc, &
pierce-ohio
38167 Airport Parkway, PO Box 242
Willoughby, Ohio 44096-0242
Phone
440-953-9990
View Larger Map
NOTE THAT WE DO NOT
ACCEPT VISITORS! PLEASE READ MORE BELOW.
email: faq[at]freckleface.com
(type it in your "to" box and replace the [at] with @) |
IS YOUR BUSINESS LEGITIMATE?
Yes, we are a well established, legitimate business
registered with
the State of Ohio. You may search our business filings with the Ohio Secretary of State.
Search for freckleface.com under the business filings section and you
should be able to find our information going back to the year
2000.
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WHAT ARE THE
SHIPPING CHARGES? WHAT IS MOTOR FREIGHT?
ITEMS
THAT SHIP UPS
UPS Shipping Charges Are Based
On Weight And Destination. You don't need to fill everything out in the
shopping cart, all you need to do is enter the destination Zip Code in your
shopping cart to see your UPS charges if you want to get an idea before
checking out. Unless you have a MOTOR FREIGHT order, a UPS Linked
Database
Shows You The Approximate UPS Charges Prior To Final Checkout. We
ship UPS every business day.
ITEMS
THAT SHIP MOTOR FREIGHT ONLY
Items too large for UPS must
ship motor freight (semi-truck/tractor trailer) and will usually say MOTOR FREIGHT ONLY in the item title
or description. We require a $500.00
minimum order of motor freight only merchandise for any order
that
contains a MOTOR
FREIGHT ONLY item.
Motor freight orders are generally shipped via semi-truck. Motor
freight orders are based on weight, class, and destination. There is a
minimum charge for Motor Freight, usually $95.00 and up, so consider
this when placing a small order and whether or not such cost is worth
it to you.
(You may wish to
consider buying a piece(s) 36” X 48” or smaller, which can ship
UPS with no MOTOR FREIGHT minimum order amount. Add such smaller
piece(s) to the shopping cart, enter your zip code and hit recalculate
to see UPS charges.)
MOTOR FREIGHT CHARGES ARE ADDITIONAL AND
WILL NOT BE SHOWN IN YOUR SHOPPING CART, but will be added and
charged to your bill after your approval. We will email you the the motor freight
cost for your approval before proceeding.
We will not quote motor freight charges
unless and until you place an order. That means you're
serious enough for us to spend some time shopping a good rate for you,
and we will work to find you the best rate we possibly can. We
will then email you the cost and give you an opportunity to proceed or
cancel your order.
Note: Many times Motor
Freight is relatively expensive when compared to the cost of the
item(s) you are purchasing. If this is the case, you may wish to
consider buying a piece(s) that is 36” X 48” or smaller, which can ship
UPS. You will then see the UPS charges when you add it to your
shopping cart. Also as an example, if a customer orders 1 or 2
sheets that go motor freight, it usually is only a small percentage
more to ship additional sheets on that pallet. Just like if you
plan a trip that is a few hundred miles and it costs $100.00 in gas, if
you take more people with you the cost of the trip doesn’t double or
triple, it only increases slightly due to the increased weight of the
passengers.
WHERE
WE DO AND DON'T SHIP
We
Ship To U.S. Billable Addresses Only.
We Do Not Ship To P.O. Boxes.
We Do Not Ship To Canada Or
Accept Canadian Billable Credit Cards.
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CAN YOU SEND ME A FREE
SAMPLE?
No, sorry. However, you may buy the smallest piece of any
material that we offer if you wish to evaluate it. |
CAN
I GET A SPECIAL PRICE?
We don't inflate our prices like many sites do, only to
mark them down to make people feel like they are getting a deal.
Our absolute lowest prices are always shown on this site, which makes
it easy for you to make comparisons. |
I'M
BUYING A LOT OF STUFF. CAN I GET FREE SHIPPING?
We woud like to, but we do not offer free shipping on
this basis. |
I
BOUGHT SOMETHING FROM YOU, AND NOW IT'S ON SALE. CAN YOU CREDIT
ME THE DIFFERENCE?
No, sorry. And if you buy something on sale and it
goes up the next day, we promise we won't come back to you and ask you
for more money either. |
DO
YOU KNOW WHERE CAN I BUY PAISLEY FARM PRODUCTS LOCALLY?
We do not. For some reason people mistakenly think that we are
Paisley Farm. We simply sell the product online. You may buy it from us.
We do not provide the larger (64 ounce) jars of 4 Bean Salad.
They don't survive UPS shipping very well. |
WHAT IS YOUR RETURN POLICY?
Please be sure of what you are buying. We do not accept returns.
This is an industry to industry
company, but we allow the general
public to have access to our items. Industrial buyers know
what
they want, and buy it. Again, we sell to industry but we'll be
happy to sell to the non-industrial buyer if they understand this and
know what they want. |
I
LIVE NEARBY. CAN I PICK UP MY ORDER? CAN I VISIT?
We do a lot of proprietary work in our facility. In order to maintain
confidentiality, we cannot accept visitors.
However, we sometimes make an exception for those customers buying
MOTOR FREIGHT ONLY items that wish to pick them up here instead of
paying for motor freight shipping. |
CAN
I PLACE A PHONE OR MAIL ORDER? DO YOU HAVE A CALL CENTER? WHAT ABOUT
PAYMENT?
Please
know that we do not
accept phone orders.
There's a reason: It's cheaper for us,
which makes it cheaper for you. Also, our secure online credit card
entry system has
extensive fraud controls which we can't implement over the phone.
We
have a secure shopping cart server to accept your order online.
We accept online credit card orders only and do not accept purchase
orders or payment by paypal, check or money order.
For whatever reason, many people send us checks, moneyorders and
purchase orders anyway. Any unsolicited purchase orders, checks, money
orders, etc. will be
destroyed without record.
If you call with a question, know that you are calling an industrial
factory and warehouse facility which is quite different from calling a
facility that is concentrated on optimum phone service. You may get the
shop foreman, production employee, or even the company president to
answer your question(s), all of whom possess different people skills.
In order
to maintain lowest pricing, we don't have the manpower to browse our
site for you if you
call. If you have a question about pricing or UPS
charges, it's probably on this site. Please browse our
site to get the
answer.
If you must call for other issues, of course we'll be happy to talk to
you. We have studied our phone call patterns and have found that
over 90% of callers are simply directed back to our site and asked to
READ this or another page. We do
not accept phone orders. We may be reached at
440-953-9990, business days Monday through Friday, 8:00 AM-4:00 PM
Eastern Standard time.
Again, we do not accept
phone orders.
The BEST WAY to contact us is via email faq[at]freckleface.com (type it in your
"to" box and replace the [at] with @). Please email us with any
questions. We don't provide an email link due to
spammers,
so you must enter it manually in your email program.
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